At CrossBeats, we talk and listen to our customers and value every constructive feedback from them to improve our products and services.

FAQ(Frequently Asked Questions)

How long does it take to charge them once the battery drains out ?

A full charge takes about 1-1.5 hours using the usb cable provided with the package

Does it work with apple iphone, iwatch or android phones/tablet ?

CrossBeats Wireless Bluetooth Earphones are compatible with any iPhone, iPad, iWatch, Android, Windows, Blackberry and any other Tablets with bluetooth connectivity.

What is the distance range of bluetooth?

It is 10m-12m.


  • Free Lifetime Technical Support

Have any problem on how to get your CrossBeats product to work properly? Contact our friendly, knowledgeable support team. We’re always here to help!

  • 12-Month Worry-Free Replacement Warranty

Please kindly be advised that all of our CrossBeats products have a full 12-month replacement warranty. If your product does not meet your needs within this period, feel free to contact us by submitting a feedback form to let us know what we can do to help you. Just enjoy the reassurance of our worry-free warranty.

Warranty Limitations:

  • Improper maintenance
  • Improper use or installation
  • Unauthorized modification or repairs
  • Product damage after 12 months


The following warranty terms are for purchases made from Amazon seller A2A Trading  or SellBrite Digital Only.

A2A Trading and SellBrite Digital are the only authorized seller/reseller of CrossBeats headphones. If you purchased through other channels, the warranty may not be valid.
Your satisfaction is our number one priority. We listen to our customers very carefully and analyze problems from the customers’ perspective.All of our products are provided with a comprehensive warranty! Although we work hard to ensure high quality standards through multiple quality checks, we regrettably still come across defective products occasionally. If you need any assistance, please do not hesitate to contact us, we’ll get back to you within 48 hours.