Learning & Development
We strongly believe that our people are our greatest asset. We also endeavour to nurture a culture of diversity, innovation, total quality management and employee care and respect. As a matter of principle, we believe that diversity within the workforce greatly enhances our overall capabilities.
Learning & Development
High Quality Sound
We encourage a high-performance culture and support it through various rewards and recognitions. We aspire to be the audio benchmark for the global audio industry.
High Quality Sound
About the title
Social Media Marketing Manager
Job Description :
We invite you to join our team as a Social Media Marketing Manager!
The Social Media Marketing Manager possesses a good level of marketing and social media expertise and is responsible for the implementation of the strategy and the execution of Digital activities for our products.
Bachelor’s Degree in Marketing or Digital Marketing, Communications,(Preferred).
02 - 04 Years
2+ years of experience in social media marketing for the e-commerce industry.
Strong understanding of the web and social media analytical tools.
Strong interpersonal skills, an ability to eloquently communicate ideas, be interactive and have a good instinct for business.
Self-motivated individual who derives their source of energy from people & ideas and knows how to get the best from the available resources.
Outstanding ability to think strategically, and to identify and resolve problems.
Excellent judgment/decision making, conflict resolution, leadership, and motivational skills.
Strong work ethic and positive team attitude.
Organic, Video & Influencer marketing experience is a must.
Knowledge of social media tools, such as: scheduling/posting & reporting
Design and create enticing 2D & 3D motion graphics for video deliverables
Assembling all raw footage in case of recorded clips, or creating videos from scratch - Creating/ finalizing graphics and effects, such as transitional elements, text and subtitles, animations, or motion graphics for animated or 2D/3D video requirements
Digitally cutting files to put together the sequence of the film and deciding what's usable- Creating a 'rough cut' (or assembly edit) of the programmed /film and determining the exact cutting for the next and final stages- Reordering and fine-tuning the content to ensure the logical sequencing and smooth running of the film/video
Gathering images and sound clips to develop a video, adding supers to the video wherever required, and so on
Additional tasks may include :- Overseeing the quality and progress of audio and video engineering and editing- Experimenting with styles and techniques including the design of graphic elements- Suggesting or selecting music-
At least 2 years professional experience developing video creativeExpert knowledge of Adobe After Effects
Must be able to work well in extremely fast-paced environment with high volume projects and quick turn-around
Detailed understanding of consumer-facing ad experiences on social ad platforms (Facebook, Instagram, YouTube) and partner ad networks
We are looking for an enthusiastic person with great communication skills (both verbal and written) who is passionate about managing a large community of CrossBeats customers.
The person must be a good listener and sensitive at handling users queries and providing them with the best experience and resolution.
Responsibilities and Duties
Maintaining customer focus at all times and responding to customer enquiries over e-mail, phone and chat.
Taking ownership of issues raised by customers and work with cross functional teams to investigate, escalate and resolve them at the earliest for customer delight.
Maintaining knowledge of all existing and upcoming products/services of the company.
Capturing customer feedback and channelizing to internal teams for appropriate action.
Monitoring real time dashboards and coordinating with experts whenever required
Required Experience and Qualifications
Excellent written and verbal communication skills (English).
1 - 3 years of experience in customer support role.
E-commerce experience mandatory
Good knowledge of MS office (MS Word, Excel)Experience with Freshdesk and other customer support software