Upgrade Related Enquiry

FAQ

At Crossbeats we want to ensure that our customers have the choice of upgrading to a newer model. Trade in when you buy a new product and we’ll apply the value toward your purchase.


Just answer a few questions about your device. Based on what you tell us, we’ll offer you a competitive trade-in estimate for an Crossbeats Gift Card or instant credit on your new purchase.


Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible device. Email support@crossbeats.in and answer a few questions regarding the condition of your device and we’ll provide an estimated trade-in value. If you accept the trade-in estimate, we’ll arrange for you to send us your old device. Once we receive it, we’ll inspect it and verify its condition. If everything checks out, we’ll send you an Crossbeats Gift Card via email or apply that to a new purchase Regardless of how you choose to trade in, if the condition of your device doesn’t match what you described, a new estimated trade-in value will be provided. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be returned to you at no charge.


Generally it takes 2–3 weeks. But the sooner you send us your device, the sooner we can verify its condition and process your credit or gift card.


It depends on the model and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated value. Keep in mind that we need to receive your device within 14 days of initiating the trade-in, and the condition needs to match what you told us. If the condition of the device is different from what you described, we’ll provide a revised value. You can either accept or reject it. If you accept it, we’ll continue with the trade-in. If you reject it, we’ll cancel the trade-in, return your old device. Please note you will have to pay for shipping the product back to you.


We’d love to hear from you.

If you have any concerns or question feel free to reach out to us.

 
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